Client Service Advocate

Company Overview

Sepire is a marketing services and communications distribution company specializing in complex, compliance driven solutions for its' clientele.  We are a technology forward company focused on delivering automation solutions in a highly secure environment.  Our multi-channel communications services include contact management, printing, mailing, fulfillment, and electronic delivery.

Job Summary

The Client Service Advocate reports to the Operations team.  This is a critical role in the organization.  This role works directly with the client managing daily program work and ad hoc special projects and jobs for omni-channel communications delivery.  This role will coordinate with all departments and stakeholders to deliver a delightful client experience.  This role requires project management experience, excellent communication skills, and the ability to excel in a rapidly changing environment.

Responsibilities and Duties

• Understand all developed technology solutions with an end-to-end perspective starting with client needs all the way through to manufacturing and fulfillment of our products and services.
• Understand and anticipate client needs for communications delivery for mailing, fulfillment, and electronic delivery
• Perform job duties in a secure manner adhering to company security and operational polices
• Work with other team members to develop standardized checklists for recurring tasks and implementations to further streamline the process.
• Communicate with internal and external resources regarding project status and represent the company with professionalism and diligence.
• Predict and manage scheduling conflicts for jobs and programs and
• Approach challenges as they arise within the life of a project and suggest and execute creative solutions
• Create job tickets and documentation, update job status, and maintain job and program information in compliance with company policies and certifications for SOC2, FSC, etc
• Understand and communicate client service level expectations to internal teams to ensure timely and quality delivery

Qualifications and Skills

• 2 to 5 years applicable experience in a client facing role in a print manufacturing environment preferred
• Familiarity with mailing and shipping standards
• Excellent project management experience
• Capable of working effectively with teams of varying sizes
• Bachelors degree in relevant field, or equivalent combination of education, certification, and work experience
• Experience in the marketing services technology or e-delivery preferred
• Some variable data experience preferred
• This position is in office, not hybrid or remote

.Benefits and Perks

• Health insurance
• Vacation
• Paid holidays
• Birthday PTO
• 401k
• Convenient to public transportation and interstate access

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